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Quality Policy

Aqualytic Laboratories Limited is committed to provide reliable, timely and precise water testing services to its customers and to continuously meet or exceed the expectations of the customers. Tests are carried out in accordance with stated methods and customer’s requirements. In order to achieve this, we are continually improving processes and services, meeting and exceeding customer satisfaction at all times. All employees are required to understand and familiarize themselves with the content of the Quality Manual and comply with the policies laid down therein.

Our laboratory is committed to;

  • Continually monitoring and reviewing our Quality Policy to ensure that it remains relevant and effective to the changing needs of our customers.
  • Offer outstanding and world-class water testing services with good professional practices having a deep sense of management commitment in accordance with ISO/IEC 17025.
  • Continuous appraisal of our business to ensure that the quality of service we provide fully and consistently meets our customers’ expectations and all current and impending legislative requirements.
  • Achieving and maintaining a standard of excellence in the operation of our business.
  • Making sure that the water tests are carried out with high standards of service so as to give accurate results, achieve customer satisfaction and timely dispatch of certificates.
  • Provide water testing services in accordance with applicable national and international standards by maintaining impartiality, integrity and independence in its operations.

Our quality objectives

  • To develop a minimum of ten new customers in a year.
  • To improve the Quality Management System by generating at least 2 preventive actions annually.
  • To impart a minimum of at least two trainings annually to laboratory personnel, either in-house or through external agency.
  • Having a percentage of analysis without customer complaints not less than 98 %.
  • To achieve customer satisfaction level of 85% and above.
  • To meet the turnaround time agreed with the customer at least in 97 % of the cases.